CÔNG TY TNHH DU LỊCH A.R.T VIỆT NAM or A.R.T VIET NAM TOURISM CO. LTD owns and operates the adrenalinrushtrail.com website and is a legally registered company. A.R.T VIET NAM TOURISM COMPANY LIMITED rents motorcycles in accordance with the following Terms and Conditions.
The RIDER is defined to mean the person who rents the motorcycle and has signed the confirmed ‘Rental Agreement’, and ‘Terms & Conditions’.
Booking Confirmation: Motorcycle rental will only be confirmed when a 50% deposit has been received in full. Balance payment must be made prior to the start date.
Payment Method: Payments are made by using the payment link provided in the quote or on the adrenalinrushtrail.com website, unless otherwise agreed to by A.R.T VIET NAM TOURISM CO. LTD. For payments made using the payment portal on the adrenalinrushtrail.com website, VISA card, MasterCard, Discover, JCB, Diners, AMEX and PayPal are accepted. The customer is responsible for any online booking fees.
Cancellation Policy: The rental booking may be canceled at any time, however all cancellations must be received in writing (e-mail), and cancellation charges may apply as follows:
Motorbike Rental Rates vary depending on the duration of rental, as stipulated in the online booking issued and approved by A.R.T VIET NAM TOURISM CO. LTD. A rental day is defined as a 24-hour period. Motorcycles can only be rented in blocks of 24 hours. The duration of the rental period is calculated using the agreed start date and the agreed completion date.
3.1 Security Deposit Requirement: All motorcycle rentals require a $1,000 to $3,000 security damage deposit per motorcycle, which will be placed as a hold (pre-authorization) on the Rider’s credit card at the time of pick-up. The deposit will be held for the entire duration of the rental and will be released after the motorcycle is returned in its original condition. Depending on the Rider’s credit card issuer, the hold may take 3 to 5 business days to be lifted.
3.2 Conditions for Security Deposit Charges: By signing the Security Deposit Pre-Authorisation Form, the Rider authorises A.R.T VIET NAM TOURISM COMPANY LIMITED to charge their credit card in the following cases:
| – Late returns or extra rental days beyond the agreed contract period without prior approval. – Damage, theft, loss or non-return of the motorcycle, luggage or accessories. – Key replacement fee of USD $500.00 in case of loss or damage. – Expenses incurred by A.R.T VIET NAM TOURISM CO. to bring the motorcycle and/or any equipment back to its original state and predetermined drop off location. – Any other expenses incurred related to or resulting from any of the above situations. |
(a) If damage, theft, or loss occurs, the full Security Deposit will be retained. If the final repair or replacement cost is less than the Security Deposit, the excess amount will be refunded, along with a copy of the official repair or replacement receipt. If the total cost exceeds the Security Deposit, the Rider will be responsible for paying the excess amount, unless they have purchased Motorcycle Insurance (see Section 4.1)
(b) If damage is not recognised at drop-off, but is discovered within 7 days after drop-off, A.R.T VIET NAM TOURISM CO. LTD reserves the right to charge the Rider’s credit card for necessary repairs or replacement. A.R.T VIET NAM TOURISM CO. LTD may also request an independent inspection by a certified mechanic, the cost of which will be borne by the Rider.
A.R.T VIET NAM TOURISM CO. LTD rental rates do not include motorcycle insurance. The Rider assumes full financial responsibility for any damage, theft, or loss unless insurance is purchased.
4.1 Optional Motorcycle Insurance
Riders have the option to purchase Motorcycle Insurance at a rate of $12 per day, which provides comprehensive protection and limits financial liability in case of incidents. This insurance covers:
(a) Collision Damage Coverage: Limits the Rider’s financial liability to the $2,000 Security Deposit in the event of any damage to the motorcycle.; Covers all repair or replacement costs up to the Security Deposit amount, meaning the rider will not be liable for costs beyond $2,000.
(b) Third-Party Liability Insurance (Legally Required): Covers damage to other people or property caused by the Rider, up to 150,000,000 VND per accident.
(c) Fire, Explosion, Theft, and Robbery Coverage: Covers up to the full insured value of the motorcycle in the event of fire, explosion, theft, or robbery. Coverage is only applicable with a police report verifying the incident.
(d) Exclusions & Rider Responsibilities
4.2 Damage Assessment, Reporting, and Repair Procedure
(a) Upon return of the motorcycle, a detailed inspection will be conducted by A.R.T VIET NAM TOURISM CO. LTD’s designated technician.
(b) If any damage is identified, A.R.T VIET NAM TOURISM CO. LTD reserves the right to consult with authorised repair professionals to determine whether the damage can be repaired or if replacement parts are required.
(c) The decision to repair or replace damaged components will be based on safety considerations, manufacturer guidelines, and cost-effectiveness. A written damage assessment report will be provided to the Rider, detailing estimated repair or replacement costs.
4.3 Insurance Claim Process
5.1 Mechanical Issues & Roadside Assistance: A.R.T VIET NAM TOURISM CO. LTD provides all motorcycles and equipment in good working order. While regular maintenance is performed, A.R.T is not liable for unforeseen mechanical failures, including issues caused by prior riders that were undetected during inspections.
(a) Mechanical Problems. If the RIDER’s trip is interrupted due to a faulty, damaged, or stolen motorcycle/equipment, A.R.T VIET NAM TOURISM CO. LTD will facilitate the repair or replacement of the motorcycle/equipment, so long as the RIDER has not acted negligently. A.R.T VIET NAM TOURISM CO. LTD reserves the right to determine the appropriate course of action in all cases.
(b) Rider Responsibility. The RIDER must regularly check and maintain engine oil levels and report any mechanical failures to A.R.T VIET NAM TOURISM CO. LTD immediately. The RIDER will be held responsible for mechanical damage caused due to negligence in motorcycle operation or failure to provide normal maintenance.
(c) Roadside Assistance is available throughout Vietnam for all A.R.T VIET NAM TOURISM CO. LTD motorcycles. In the event of any mechanical failure or any other incident that renders the motorcycle un-drivable, it is the responsibility of the RIDER to contact A.R.T VIET NAM TOURISM CO. and inform us of the details.
5.2 Traffic Violations: The RIDER is 100% responsible and liable for all traffic and parking violations. The RIDER must inform A.R.T VIET NAM TOURISM CO. LTD of any violations and must pay the fine in a timely manner.
5.3 Damage or Theft: If the motorcycle or equipment is damaged, stolen, or otherwise inoperable, A.R.T VIET NAM TOURISM CO. LTD may provide a replacement motorcycle at a designated location, at its sole discretion. The Rider is responsible for retrieving the replacement. A.R.T VIET NAM TOURISM CO. LTD is not liable for any loss of time due to such an incident, nor will compensation be provided for any expenses incurred by the RIDER due to the incident. It is therefore highly recommended that the RIDER obtain travel insurance so that the RIDER is covered in any such incident.
5.4 Event of an Accident: In the event of an accident, the Rider must immediately call the police (113) to file an official report. Failure to do so will void the motorcycle insurance coverage, and lead to serious financial and legal consequences for the RIDER. After contacting the police, the RIDER must immediately inform A.R.T VIET NAM TOURISM CO. LTD of the details.
5.5 Unforeseen Circumstances: A.R.T VIET NAM TOURISM CO. LTD is not responsible for any delays and interruptions to trips caused by extreme weather, flight delays, earthquakes or any other acts of nature/acts of God. A.R.T VIET NAM TOURISM CO. LTD takes no responsibility for punctures. A.R.T VIET NAM TOURISM CO. LTD takes no responsibility for any mechanical problems caused through RIDER negligence and/or lack of care and regular maintenance by the RIDER. Nor shall A.R.T VIET NAM TOURISM CO. LTD be responsible or liable for any trip delays. Additionally, A.R.T VIET NAM TOURISM CO. LTD is not responsible or liable for any injury, illness or death of any person during the trip. The RIDER indemnifies and holds A.R.T VIET NAM TOURISM CO. LTD harmless against any claim.